Privacy policy
How we handle your personal information
This policy explains what data we collect, why we collect it, and how we keep it safe when you interact with clean-masonry.
Information we collect
We collect information you provide when you contact us by email, including your name, email address, organisation, and project details. We also receive limited technical data such as browser type and access logs for basic security monitoring.
How we use your information
We use your information to respond to enquiries, propose project scopes, and deliver services. We may use aggregated, non-identifiable information to improve our services and content.
Legal bases for processing
We process personal data based on legitimate interest (responding to enquiries), contractual necessity (delivering services), and consent (optional analytics cookies).
Data retention
We keep personal data only as long as needed for service delivery and legal obligations. Project communication records are typically retained for up to five years.
Data sharing
We do not sell personal information. We share data only with trusted service providers who support our operations, such as hosting and email services, and only when required.
Your rights
You can request access, correction, or deletion of your personal data. You may also object to processing or request data portability where applicable.
Security
We use reasonable administrative and technical measures to protect data, including access controls and secure hosting environments.
International transfers
When data is processed outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.
Contact
For privacy-related questions, email [email protected].